Returns & deliveries
We currently deliver to London and surrounding counties (within about 50 miles of the capital). This includes the following postcodes AL, BN, BR, CB, CM, CR, DA, E, EC, EN, GU, HA, HP, IG, KT, LU, ME, MK, N, NN, NW, OX, RG, RH, RM, SE, SG, SL, SM, SW, TN, TW, UB, W, WC, WD
Delivery is free for orders over £70 and is £5 otherwise.
We aim for goods to be delivered between 3 and 5 working days for all items in stock/season. Muddy Trowel cannot be held liable for any issues arising related to any delay with order delivery.
Deliveries will be made contactless and to the doorstep (unless another delivery safe place is specified by the customer). We aim to deliver between 9am and 5pm. You will be sent an email the day before delivery to confirm that your delivery has been scheduled (with an estimated 2 hour time-slot) and including plant care tips for your plants. You will also get an email notification on the day of delivery confirming the time it was delivered.
If your plants are damaged* or incorrect on delivery, you must notify us within a 30 days of delivery to allow us to resolve the issue. Please email us at [email protected] with accompanying pictures of the plants. Possibilities for resolution include refunds or exchanges. If you are unhappy with the overall pot and products we will offer a full money-back guarantee subject to arranging successful recollection of all items.
*Superfluous minor transit damage such as the odd snapped twig or leaf on a plant does not make it faulty. Plants will have varying appearances depending on time of year, and images used online show plants grown at their seasonal peak of performance. Bundle packs may contain all or a selection of the plants listed as components. If you have any questions, do not hesitate to contact us.