Free 1L bottle of Miracle Gro fertiliser with every order Free 1L bottle of Miracle Gro fertiliser with every order

Frequently asked questions

Everything you need to know about plant care and ordering your pot of joy.


London and surrounding counties (within about 50 miles of the capital). We currently deliver to postcodes AL, BN, BR, CB, CM, CR, DA, E, EC, EN, GU, HA, HP, IG, KT, LU, ME, MK, N, NN, NW, OX, PO (exc. Isle of Wight), RG, RH, RM, SE, SG, SL, SM, SO, SW, TN, TW, UB, W, WC, WD.

From 1st October 2023, the following postcodes are subject to a £200 minimum order value: SO, NN, CT, PO, ME11, ME12, ME13, RH14, RH20, TN5, TN6, TN17, TN18, TN19, TN20, TN21, TN22, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN30, TN31, TN32, TN33, TN34, TN35, TN36, TN37, TN38, TN39, TN40, BN9, BN10, BN11, BN12, BN13, BN14, BN16, BN17, BN18, BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27, RG14, RG17, RG19, RG20, RG25, RG28, GU27, GU28, GU29, GU30, GU31, GU32, GU33, GU34, OX7, OX12, OX13, OX15, OX16, OX17, OX18, OX20, OX28, OX29, CB6, CB7, CB8, CB24, CB25

Delivery cost is separate from the price shown for each product. Delivery is £8 per order, or free for orders over £80.

The following postcodes are subject to a minimum order amount of £200. Delivery is free on these orders: SO, NN, CT, PO, ME11, ME12, ME13, RH14, RH20, TN5, TN6, TN17, TN18, TN19, TN20, TN21, TN22, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN30, TN31, TN32, TN33, TN34, TN35, TN36, TN37, TN38, TN39, TN40, BN9, BN10, BN11, BN12, BN13, BN14, BN16, BN17, BN18, BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27, RG14, RG17, RG19, RG20, RG25, RG28, GU27, GU28, GU29, GU30, GU31, GU32, GU33, GU34, OX7, OX12, OX13, OX15, OX16, OX17, OX18, OX20, OX28, OX29, CB6, CB7, CB8, CB24, CB25.

Delivery should be between 3 and 5 working days after ordering – except garden design orders, which will be delivered within 15 working days.

Normally our deliveries are between 3 and 5 working days after you order, however for Christmas trees we often take orders in advance. In general, if you need your delivery by a specific day, do put the date in your order notes and we will try our best to accommodate this. We will not guarantee delivery on that exact day, but we will try and get our delivery as close as possible to it. It is worth mentioning that our plants are part of seasonal collections, so if you wish to order a few months in advance, we would advise to check the seasons where the collections will look their best on our website.

If you need your delivery by a specific day, do put the date in your order notes and we will try our best to accommodate this. We will not guarantee delivery on that exact day, but we will try and get our delivery as close as possible to it.

We will attempt to leave your order in a safe place, unless you tell us not to. Please let us know where we can leave your delivery if you’re not in, or we can leave it with a neighbour if you tell us. If there isn’t a safe place stated in your order notes or obvious to our drivers we will attempt re-delivery within 7 working days.

We will notify you the day before we make the delivery.

The delivery will be made to your front door. If there is direct access to your garden from the outside, it might be possible to carry it through, but this will be at the discretion our our drivers.

We are sorry to hear this and you should tell our customer services team at [email protected] or call us on 03301332583 and we will investigate for you.

At Muddy Trowel we aim to deliver you joy with plants that are looking beautiful and in perfect condition when they arrive at your door. We will refund you for the plants that are damaged. Please let us know within 30 days we will offer a full refund subject to us arranging a successful recollection.

If any of your plants are damaged* or incorrect on delivery, you must notify us within a 30 days of delivery to allow us to resolve the issue. Please email us at [email protected] with accompanying pictures of the plants. Possibilities for resolution include refunds or exchanges. If you are unhappy with your plants we will offer a full money-back guarantee subject to arranging successful recollection (excluding Christmas trees) if we are notified within 30 days of delivery.

The 30 day guarantee only applies to plants, excluding Christmas trees, and does not apply to non-plant products.

*Superfluous minor transit damage such as the odd snapped twig or leaf on a plant does not make it faulty. Plants will have varying appearances depending on time of year, and images used online show plants grown at their seasonal peak of performance. We may need to swap out plants for different varieties from time to time but will always endeavour to let you know if this is the case. If you have any questions, do not hesitate to contact us.


You can find the exact plant varieties that will be included in each of our products on the product page on our website. At Muddy Trowel we aim to provide you with perennial plants that will come back year on year. Some will keep their leaves during winter, others will die back waiting for next spring. Your order will come with individual collectible postcards for each variety of plant, providing you with handy information about your plant.

This depends on the size of container you have selected for your order. The smaller floor standing container and the window box holds four plants and the large floor standing container holds seven plants.

Our aim is to provide you with plants that will live from one year to the next, with their peak performance months indicated on the product page. During these months the plants will be at their very summit of seasonal interest and with your care, they can continue to bring you joy month after month, year after year

This will depend on the plant and the time of year. Weather plays an all important part in the timing of plants starting to flower. We will endeavour to send you plants that are either on the cusp of flowering or in flower so you can enjoy instant impact. The plants we select and the collections we create are designed to help you get the best out of the current growing and flowering season. Each of our products will indicate the months they will be at their peak.

We want you to have a dramatic, joyous display and so we select plants that vary in heights, shapes, colours and foliage. To make it easier to deliver to you, we limit the height of the tallest plants in our large floor standing container to half a metre. This doesn’t mean they might not reach for the sky and certainly if you planted some of the plants into a border or the ground in your garden, they could exceed half a metre. All our window box and smaller floor standing pots will be supplied with shorter plants that grow up to 30cm high to ensure that you can still see out of your windows and that the smaller pot isn’t prone to being topple over due to being too top heavy.

We source the majority of our plants from UK growers that are located in South East England.


We have chosen plastic containers as they are lightweight, durable, and long lasting. This allows us to deliver large pots to you without worrying about your ability to move them around the patio. Our containers are also from a Dutch company, Elho®, who manufacture high quality plastic plant containers from recycled materials, using 100% wind energy for their manufacturing process. The plastic holding pots that the plants originally come in can be reused for cuttings and future transport of plants.

Yes you can! Every collection/container size has the option for you just to buy the plants without the container if you wish. If you buy a plant-only selection, the compost and after-care instructions will still be included, as with the plant pot kit selection on our site.

We have chosen to source the planters for each of our products from Dutch firm Elho® who manufacture high quality plastic plant containers from recycled materials, using 100% wind energy for their manufacturing process.

Our terracotta pots are from a variety of British manufacturers.

Absolutely – see our range of containers here.

You can add a frame attachment to some of our window boxes, so they can be put in different spaces/hang off railings! We do not offer fixed attachments to walls, however, so cannot guarantee the safety of the positioning of the window box. Our large and medium pots have the option to come with saucers at an additional £5 cost. All our pots have holes in the bottom so your plants don’t become waterlogged.

Christmas trees

You will have the option of picking a delivery week at checkout for your Christmas tree. During your chosen week, we will notify you of delivery one day before delivery is due to take place. If you want a different day, message us or put it in the order notes and we’ll try our best, but we can’t guarantee delivery on a specific date.

If your delivery fails, we will contact you to rearrange delivery. After two failed deliveries we will cancel your order and refund your purchase, minus delivery cost.

No. This only applies to other plant products. However, if your tree is damaged on delivery or does not meet the measurements advertised, we will collect it for free within 5 working days if you inform is within 24 hrs of your delivery. If you wish to return the tree for any other reason you will need to return it at your own cost, or we can arrange for it to be collected and will charge accordingly. Please note that our 30-day money back guarantee foes not apply to Christmas trees as the tree’s health depends on how you care for it, including how well it is watered and whether it is kept away from direct sources of heat.

Living Christmas trees need to be outdoors for the majority of the year in order to be healthy. We suggest waiting until December to bring your tree indoors and to return it outdoors as soon as the festive period is over. While indoors, keep it away from radiators and ensure it is well watered.

If at any point in December your tree starts to look unhappy, try putting it outdoors for a few days to see if it improves.

It will grow at roughly 30cm per year, but this depends on the conditions – the sunnier the better. If you want a bigger tree, you will need to repot it roughly every 18 months, as being in a smaller pot can stop its growth.

Plant care

Immediately when you have received your order and again once you have completed planting them in your container. After that, it does unfortunately depend, so our advice is as follows: Feel the compost about an inch under the surface to see if it feels damp. If it’s bone dry, give the plants a drink. Try to water close to the compost and avoid spraying the leaves repeatedly, the plant absorbs water through it’s roots and so watering just above those wastes less water and is more likely to benefit the plant. Water first thing in the morning during warm summer months, the water is less likely to scorch tender leaves and evaporate off the soil. In hot summer months you might want to water twice a day (early morning and late evening) to keep your plants happy. To reduce the amount of watering you need to do when it’s very hot, consider moving the container to somewhere a bit more shady. Be careful not to overwater your plants as they can drown or suffer from root rot if the container becomes waterlogged.

Yes, during big growth spurts and energy intensive flowering or fruiting, plants get very hungry and in containers especially they need regular feeding. Use a high potash-based fertiliser like a tomato feed.

At Muddy Trowel we aim to provide you with plants that are on the cusp of peak performance and so you should feed your plants once a week. Don’t be tempted to gorge them on a more concentrated liquid feed than indicated on the instructions as they won’t be able to absorb the nutrients and you’ll just end up wasting money on liquid feeds. Plants in flower or producing edible fruits or vegetables will love you if you provide a weekly dose of liquid feed for tomatoes which is high in potash and will encourage your plants to continue to bloom throughout the season.

Deadheading is the process of removing spent flowers that, if left, may turn into seeds and your plants will think their job is done for the season and stop flowering. You can tell a flower is spent when it no longer brings you joy and the petals have dropped, gone brown or are looking a bit frilly round the edges. The best thing to do is take a pair of scissors (or secateurs if you have them) and cut the stem below the dead flower head and above a leaf node (where the leaves grow from the stem). This should encourage new growth and new flowers. Some flowers still bring huge joy even though they have gone over, for example agapathus seed heads can still be magnificent and architectural and you may decide to retain them, particularly as agapanthus flower once in a season.

By far the way the best thing to do is to get a friendly neighbour or family member to stop by every few days and check your plants and water them as needed. There are a plethora of irrigation systems out there which are pretty cost effective, but in our opinion it can take some experimentation to get them to water your plants correctly over time. Our best advice is trial and error, plan ahead and get to the point before you go away on holiday, that you know the system you have opted for works the way you would expect.

Apart from deadheading, not really, unless you are finding it has got so boisterous that it’s crowding out some of the other plants in the container.

Yes, but be aware to avoid cutting off flower buds and avoid pruning if frosts are imminent as this could result in the plant being weakened and suffering through winter. In May time, it’s quite normal to cut some perennials down by a third of their height (this is called the Chelsea chop and coincides with the week of the Chelsea flower show) in order to encourage a larger profusion of flower heads and prevent the plants from getting too tall and straggly.

Despite our best efforts at Muddy Trowel to supply you with a weed free bundle of joy, weeds are masters at travelling by wind, bird and every other possible route to find their way into nice new digs. So if you start getting weeds sprouting then pull them out. If you aren’t sure if it’s a weed, then you can wait a little bit to see the shape of the leaves and if they don’t resemble anything on your plant postcards then get rid of it. Make sure you pull all the roots out to prevent them from returning.

You shouldn’t need to repot your plants for three months – when the time is right, we will be in touch with tips for either planting individual plants out into other pots or garden borders, or lifting them for storage over the winter.

Plant propagation

We definitely try to source plants that not only have a longevity but can also be multiplied to make more plants. Where this is possible with plants in your order, we will tell you on the plant postcards included in the order and the technique you can use to create more plants.

Ideally harvest the seeds when they have dried out on the plant and the store them in a paper bag or envelope. Don’t forget to label them so you know what they are are. Store them in a cool, dry and dark place and try to ensure you have sown all of them the following year as germination success rates fall over time if you are sowing with old seed.

This depends on the plant and if any of the plants in your order can be multiplied by dividing the root ball, we will tell you on the plant postcards with your order.

Plant help

There might be a number of reasons for this. Your plant may only be a single flowering variety and once it has flowered, it won’t flower again until next season. These plants typically are the more showy, taller and more spectacular plants that are great for centrepiece plants in a container. If your plant is a repeat flowering variety, it could be that it needs feeding. A liquid tomato feed will keep the flowers coming through it’s flowering season. If your plant has lots of spent flowers or has developed seed head, you should remove these to encourage further flowers.

This is difficult one to diagnose and can be due to over and under watering. The best way to tell if your container is too wet or too dry is to feel the compost about 1 or two inches down from the surface. If it’s bone dry give your plants a good watering. If it’s really wet and even claggy, then stop watering for a while. Yellowing leaves can also be a sign of nutrient deficiency. Try feeding your plants with a multi-purpose liquid feed once a week.

Uneven growth is often as a result of plants growing towards the light and if your plants are starting to grow more one side than the other, try turning the pot through 90 degrees once a week, so all the plants get their chance in the sun. This will help ensure their growth is more even.

If your plant is a herbaceaous perennial it will naturally lose its leaves at the end of autumn. If however, your plant is losing leaves during it’s peak performance months, this could be due to a number of issues. Over or underwatering can cause plants to drop their leaves. As can pests like aphids and certain types of beetle like the vine weevil. Inspect your plants carefully to see if there are any obvious signs of pests. Vine weevils look like black beetles, the length of a thumbnail. Their larvae do the damage to the plant’s roots. Nematodes are a good way to kill them and you can buy these online and get them posted to you. Aphids can be squashed using your fingers or hosed off with water. Soap mixtures can also be sprayed onto the leaves to kill off aphids, but at Muddy Trowel, we have found that this can sometimes caouse powdery mildew in hot and humid conditions, so keep an eye on your plants following this treatment.

Part of the joy of our pots is attracting wildlife including insects – we are in general big fans of our six-legged friends but an abundance of any can indicate you have a pest problem. First of all it helps to identify the type of bug you are dealing with. Are they green fly or black fly? Do they look like aphids and are they producing a sticky sap? Are they caterpillars or beetles? Once you have got them identified, drop us an email to [email protected] and we’ll share some advice

A common problem is powdery mildew, which occurs in warm, humid weather. It can be brought on my overhead watering so try to water your plants closer to the roots and avoid splashing the leaves too much. At Muddy Trowel, we have found spraying milk on the leaves to be a good cure for powdery mildew. Spray it on and leave the plants in the sun keep spraying ever couple of days until the mildew has gone. It sounds crazy but it really works!

Safety, Accessibility & Allergies

Compost can harber bacteria and spores that mean you need to be careful with it and if in doubt wear gloves. You should avoid breathing in compost, ingesting it or exposing open wounds to it. People with weakened immune systems are advised to wear gloves. If you have open wounds on your hands, either wear gloves or use a sticking plaster to protect the wound. Always wash your hands thoroughly after handling compost and before touching your face or food.

We aim to select plants that are safe for humans, but if there is a level of toxicity, we will indicate this on the product on our website and on our plant postcards that come with your order.

The large plant pot is the heaviest of the containers purely as a result of the volume of compost it can hold. We target a weight of 20kg or under for this container. We would recommend moving your pot into your desired position before potting it up (as it is easier to move before it is fully potted).

Yes. If you order a pot with a single plant it will arrived planted into the pot, and if you order a plant collection with a pot you’ll see an option for our team to plant it up for you.

If you have any questions about ingredients of any food you are buying from us, please do let us know. We take allergies seriously at Muddy Trowel, and as far as possible will try to avoid selling items that trigger allergies (e.g. contains nuts, gluten, soya, milk), however, we cannot guarantee no cross-contamination or traces as the goods are made and packaged by our partners. We are only responsible for distribution. Please do ask us for any information you need.

We have frames on our window boxes that will hang off railings (the frames go over the top of the railing). However, we do not offer any fixed attachments to window sills or walls, so we cannot guarantee that the window boxes will be attached safely because it depends on where they are being located and the conditions they are located in.

Your order

Your order will include: your plants in plastic nursery pots (reusable for taking cuttings, growing seeds or dividing plants), your eco-friendly planting container in your chosen colour, pre-filled with drainage material and compost, collectible plant postcards for each variety of plant included, a gift card message (if you have opted to include a personalised message) and a small bag of compost so you can complete your creation. You can also order plants without the container if you wish (but it will contain all the other components e.g. compost). We also sell fully potted individual plants if you need something a little smaller for your space.

Changing seasons and weather conditions means that outdoor plants reach their peak at different points throughout the year. Therefore we adapt and design our products with this in mind. to make sure you get plants that are joyous at the time of year you order the product. This means that our products may evolve over the course of a season and the benefit of this is that you will be introduced to different varieties for you to discover and expland your collection of beautiful plants.

Yes, you can buy extra bags of compost, just look under the ‘Garden care’ section of our shop or click this link: 


At Muddy Trowel we put a huge effort into sourcing high quality, beautiful plants for each of our products. From time to time, however, weather and supply can interfere with this and if we don’t think that a plant variety is looking tip top for your order and if we can’t obtain additional stock of the same plant, we will substitute it for something that we think will still bring you joy. We will try our best to make sure the substitute is similar to the plant being replaced, but this may not always be possible.

If you checked out as a guest, but then set up an account afterwards, the order you checked out as a guest for will not show up in your account. Any future orders (as long as you are logged in) will show up in your account.


You should receive an emailed receipt to confirm that your payment has been successful.

If your plant has died within the first 30 days from receipt of your order, we will refund you for that plant, providing you supply us with a photo of the plant along with your refund request. If you are unhappy with your pot as a whole and let us know within 30 days we will offer a full refund subject to us arranging a successful recollection of the pot.

Visa, Mastercard, Visa Debit, Maestro, American Express, Google Pay, Apple Pay, PayPal


Absolutely, you have the option to enter a personalised message at checkout which we will include in the order to the gift recipient.

Yes, we don’t include traditional despatch notes with our orders, so there will not be a price displayed to the recipient of your gift.